Cancellation & Appointment Policy

At Haven Clinic, your appointment time is reserved especially for you. Late cancellations and missed appointments mean that I’m often unable to offer that time to another client.

Cancelling or changing your appointment

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

A £25 deposit is required to secure your appointment.

• Cancellations or changes made more than 24 hours before your appointment will receive a full refund of the deposit, or the deposit can be transferred to your rearranged appointment.

• Cancellations made within 24 hours of your appointment will result in the £25 deposit being retained.

• If you do not attend your appointment without contacting me, the £25 deposit will be retained and you may be asked to pay the outstanding appointment fee before booking another appointment.

• If you are unwell or have an unexpected emergency, please contact me as soon as possible. I would much rather rearrange your appointment than have you attend while feeling unwell and I will consider each situation individually.

• Repeated late cancellations or missed appointments may mean that future appointments needs to be paid in full at the time of booking.

The current appointment fees are £75 for an initial consultation and £60 for follow-up appointments.

If I need to cancel

Occasionally, I may need to cancel or rearrange an appointment due to illness or circumstance outside my control. If this happens, I will give you as much notice as possible and your deposit will be transferred to your rearranged appointment or refunded if appropriate.

Late arrival

Please be aware that arriving late may reduce the time available for your treatment, as I may have another appointment scheduled afterwards. The full appointment fee may still apply.

By booking an appointment at Haven Clinic, you confirm that you have read and understood this cancellation policy.